FAQ's

Q: How do I participate in this promotion?

Q: How do I participate in this promotion?

A: You can submit your claim in 28 days or more after making your qualifying purchase. Claims submitted within 28 days of purchase will not be accepted. If you purchase more than one of our qualifying products, you will need to submit a second claim for these to get another Prepaid Reward Mastercard®.

You can submit your claim immediately after making your qualifying purchase. If you purchase more than one of our qualifying products, you will need to submit a second claim for these to get another Prepaid Reward Mastercard®.

If your claim is successful, you will receive your Prepaid Reward Mastercard®, via the post, within 21 days.

Q: What can I use as my proof of purchase and what should it show?

A: This depends on where you made your purchase:

  • If you bought your product from a physical store, simply use the receipt you received with your purchase.
  • If you made your purchase online, use your invoice. Alternatively, you can send your order confirmation along with the delivery note.

When sending your proof of purchase, make sure the following information is clearly visible:

  • What you bought
  • Where you bought it
  • Date of purchase
  • Price you paid

If you need some help uploading your proof of purchase, select How do I upload my proof of purchase? below.

Q: How do I upload my proof of purchase?

A: You'll be asked to upload a digital copy of your proof of purchase when submitting your claim. How you do this depends on the type of proof of purchase you want to upload.

Digital proof of purchase

If you made your purchase online, then it's likely your proof of purchase will have been sent to you by email. Simply screenshot this, making sure the following information is clearly visible:

  • Product(s) purchased
  • Retailer name
  • Purchase date
  • Price paid

Need help taking screenshots? Select your device type from the list below:

  1. Windows computer
  2. Mac
  3. iOS (iPhone/iPad)
  4. Android

Alternatively, you can save the entire email as a PDF. You can usually do this by selecting Print then Save as PDF. You can then upload the PDF file to your claim.

Sometimes, invoices are attached to emails as PDF files; in this case, simply download the invoice and upload it to the form.

Physical proof of purchase

How you upload paper proof of purchase documents depends on what type of device you're using to register your entry. Choose your device type from the options below and follow the instructions:

I'm using a Windows PC or Mac

If you have a scanner, you can simply scan your receipt or delivery note and upload it straight to your claim form.

If you don't have a scanner, simply take a picture using your mobile phone, tablet or digital camera - or use a scanner app. When taking your picture, making sure the following information is clearly visible:

  1. Product(s) purchased
  2. Retailer name
  3. Purchase date
  4. Price paid

You can then transfer the image to your PC or Mac. To do this, simply email the images to yourself and download from there.

Alternatively, you can select the option that best applies to you from below and follow the instructions:

  1. I need to transfer my picture to a Windows PC
  2. I need to transfer my picture to a Mac

I'm using a phone or tablet

If you are claiming on your tablet or phone, you can take a picture of your proof of purchase using your device and upload the image straight from your picture library.

Uploading your proof of purchase

To upload your proof of purchase, click Upload then simply find and select the image or PDF file you'd like to upload. You can select more than one document if you like.

Once you have uploaded a document, you can upload additional documents by clicking on the Upload button.

If you have selected the wrong file by accident, you can remove it using the Remove button.

Once all your files have been uploaded, click Continue.

Q: The picture of my proof of purchase is too large to upload. What should I do?

A: If you've had a notification saying your file is too large, you'll just need to resize it. You can do this in one of the following ways:

If you're using a Windows PC

  1. Open the image in the Windows Photo app. This should happen automatically when you double click it.
  2. Click the three dots at the top-right of the window.
  3. Select Resize.
  4. Select M Best for emails and messages.
  5. Give the file a name you'll remember and click Save.

You should now be able to upload the new file.

If you're using a Mac

You'll find all you need to know under Resize, rotate or flip an image in Preview on Mac.

When you've completed the steps, try uploading again.

If you're using an Android device

  1. Open your Android's camera.
  2. Select Settings.
  3. Set your Picture quality settings to Standard.
  4. Take the picture of your proof of purchase again.

You should now be able to upload the new file. If you're still unable to, try setting your Picture quality to Low.

If you're using an iPhone or iPad

  1. Tap the Photos app.
  2. Find the image of your proof of purchase.
  3. Tap Edit.
  4. Tap the crop button in the bottom-left corner.
  5. Tap the white square button in the bottom-right corner.
  6. Choose the size you'd like to crop your picture to.

When you've done this, try uploading it again. If you're still unable to, follow the steps again and choose a smaller size.

Q: I have just submitted a claim. What happens next?

A: After receiving your claim submission, and provided that we have all the elements required to process your claim, we'll send you your Prepaid Reward Mastercard®, in the post, within 21 days.

If we are missing information or have a query in relation to your claim submission we will contact you via email within 21 days to request more information or clarification.

Q: What if I misplace the Prepaid Reward Mastercard® I successfully claim?

A: We can't give you a replacement card if you lose it, so please keep it safe.

Q: How long do I have to use my Prepaid Reward Mastercard®?

A: Your Prepaid Reward Mastercard® will be valid for use for 12 months from the date you receive it in the post. The validity is detailed on your card.

Q: How do I activate my Prepaid Reward Mastercard® when it arrives?

A: Your card will come with instructions on how to activate it. It’s really simple, you need to call the automated number on 020 3475 5351 or 020 3137 5760. Select 1 for card operations and enter your card’s 16-digit number and passcode (your date of birth in 6 digit format) as requested.

You can then select 1 to activate your card and option 4 to retrieve the PIN (please keep your PIN safe and don’t share it with anyone). For your card’s balance, you can call the same numbers above, anytime, and select option 2 after entering your 16-digit card number and passcode.

PLEASE DO NOT SELECT OPTION 3 AS THIS WILL CANCEL THE CARD.

Q: My Prepaid Reward Mastercard® wasn't accepted when I tried to use it.

Your Prepaid Reward Mastercard® won’t work if you try to use it as a part payment for your purchase. For example, if you have £60 on your Prepaid Reward Mastercard® and you try to make a purchase of £70, you won’t be able to pay the first £60 using your card. If for example you have £50 remaining on your Prepaid Reward Mastercard® and your make a purchase of £20, then you will be able to make another purchase up to the value of £30 next time.

Q: What do I do with my Prepaid Reward Mastercard® once I have used the funds on it?

The card is of no further use to you, so simply cut it up and discard it.

Q: Do any fees or charges apply to the Prepaid Reward Mastercard®?

No, the Prepaid Reward Mastercard® doesn't have any fees attached to it...

If you need any further help, just email us at hello@lgreward.com and we’ll get back to you within 3 working days.